Refund policy
Return Policy
WITHDRAWAL FROM CONTRACT AND RETURN OF NEW PRODUCTS
The consumer, when purchasing at a distance (online purchase), has the option to withdraw from the contract within 14 days from the purchase or from receipt of the product without stating a reason and return the product. Withdrawal from the order/contract (statement at the link) must be sent in writing to the business address: UCOM d.o.o., Ulica Jožeta Jame 14, 1000 Ljubljana, Slovenia, specified in the chapter Basic Data or by email to the address info@kiddo-world.com. From the statement sent by the consumer, it must be clearly evident that they are withdrawing from the contract in the Online Store. The invoice number must also be attached. The direct cost of returning the goods represents the only cost to the buyer in connection with the withdrawal from the contract.
In case of withdrawal from the contract, the company immediately or no later than within 14 days after receiving the notification of withdrawal from the contract and the returned products which are the subject of the contract, returns all received payments. The company returns payments to the consumer using the same payment method that the consumer used, unless the consumer has explicitly requested the use of a different payment method and if the consumer does not bear any costs because of this. The company may withhold the return of received payments until receipt of the returned goods or until the consumer provides proof that they have sent the goods back. If the consumer has already received the goods and withdraws from the contract, they return them or hand them over to the company or to the person authorized by the company to receive the goods, immediately or no later than within 14 days of notification, unless the company offers to collect the returned goods itself. It is considered that the consumer returns the goods in time if they send them before the expiry of the 14-day period for return.
The consumer is liable for diminished value of the goods if the diminished value is a consequence of handling which is not necessary to establish the nature, characteristics or functioning of the goods. The consumer is not liable for diminished value of the goods if the company does not inform them of the right to withdraw from the contract.
The possibility of withdrawal from the contract is intended so that you can open the product, examine it and if it does not suit you, or if your expectations were different, withdraw from the purchase. Withdrawal from the purchase is possible in the original packaging, which must not be damaged.
Since we want the withdrawal process to proceed without complications, we have prepared a short list of what to pay attention to when purchasing at a distance:
- carefully open the packaging and keep it in unchanged condition until you are fully convinced that the product is suitable (please return the undamaged original packaging to us when returning the article),
- be careful when handling the product, as damage and scratches can occur, especially with products that have lacquered surfaces,
- in case of damage and scratches and other visible traces of use on the returned product (dust, hair, scratches, stains, dirt which may be hygienically questionable) the company has the right to claim reimbursement of the diminished value of the goods from the consumer.