Terms of service

Terms of Service

GENERAL TERMS AND CONDITIONS 

  • BASIC INFORMATION AND USE OF TERMS

General Terms and Conditions (hereinafter: Terms) determine the conditions for the purchase and sale of goods and services in the online store Kiddo World, accessible at the link: https://www.kiddo-world.si/ , which is owned by the company Alma Trade d. o. o. (hereinafter: Online Store or provider).

Identity: Alma Trade d. o. o.

Legal representative: Aljoša Zorman, director

Business address: Business Zone A10, 4208 Šenčur, Slovenia, EU

Registration number: 8102279000

Tax number: SI 20992882

VAT liable: YES

IBAN: 

SI56 1010 0005 9725 223 (INTESA SANPAOLO d.d.)

SI56 0700 0000 4657 157 (GB d.d.)

Established: 04. 12. 2017

Registration authority: District Court in Ljubljana, Slovenia, registered under Srg 815175000 dated 04.12.2017.

E-mail: info@kiddo-world.com 

Website: https://www.kiddo-world.si/

Every buyer is obliged to submit the required data when placing an order, which are processed and stored in accordance with Slovenian legislation (protection of personal data is regulated by a separate document accessible here). These Terms apply to both buyers who are natural persons and legal entities, while the provisions on withdrawal from the contract and warranty for conformity of goods apply only to consumers (natural person who acquires or uses goods for purposes outside their professional or profit-making activity).

The buyer agrees with these Terms and undertakes to fully comply with them when confirming that they have familiarized themselves with them in a special window before placing the order. These Terms also represent an integral part of the sales contract between the buyer and the provider for the products that the buyer purchases in the Online Store.

  • CONSUMER PROTECTION

The Online Store operates in accordance with the Consumer Protection Act (ZVPot-1), while we are also bound by at least the Obligations Code (OZ) and the Electronic Commerce Market Act (ZEPT). For cases where conditions are not specified in the Terms, statutory provisions automatically apply.

  • PRICES

Product prices in the Online Store are indicated in euros (EUR) and are valid at the time of placing the order and have no predetermined validity. Prices include VAT. Product prices do not include postage or order processing costs. The sales contract between the provider and the buyer is concluded at the moment when the buyer receives notification by e-mail that the order has been accepted. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. Promotions and discounts are defined in the Online Store and apply to marked products for a certain period. Promotions and discounts are mutually exclusive and do not accumulate. By confirming the purchase, the buyer simultaneously commits to payment of the order.

  • PROMOTIONAL CODES

The provider may occasionally offer buyers a promotional code, which applies to individual products, groups of products, or the entire purchase, depending on the specific promotional code and conditions applicable to each promotion. The promotional code may be obtained by the buyer, for example, via a code generated by influencers, with a quantity purchase, via e-mail message, on a card received in the received shipment, via the Facebook or Instagram network, depending on the promotion itself. The promotional code can be entered by the buyer in the appropriate field of the online store; only one promotional code can be used for one purchase. The promotional code is automatically deducted from the value of the order. All promotional codes are time-limited and their validity date is also indicated next to them. In the event that the buyer uses a promotional code, but the order is subsequently canceled at their discretion, they withdraw from the contract, or the promotional code is no longer valid, they can no longer use this promotional code. The promotional code cannot be exchanged for cash.

  • USER TYPES

With a one-time entry into the Online Store via e-mail, the visitor becomes a guest; with confirmed registration in the Online Store, they become a member. Both the guest and the member (hereinafter user) acquire the right to purchase in the online store. The visitor can perform registration as a member and entry as a guest via the web.

Upon registration in the Online Store as a member of the Online Store, the visitor acquires a username, which is the same as their e-mail address and a password. The member's username and password unambiguously determine and connect with the entered data.

For the protection of personal data, the registered user themselves is also responsible, namely by ensuring the security of their username and password. In the event that the registered user detects abuse or any other intervention by a third party in their user account, they should immediately notify the provider at: info@kiddo-world.com, so that we temporarily suspend the user account and thus prevent further abuses.

  • ORDERING AND CONCLUSION OF CONTRACT

Ordering of products takes place via the internet 24 hours a day, 365 days a year. The buyer selects and orders products, which are classified into individual sales categories. We accept orders in the online store Kiddo World, accessible at the link: https://www.kiddo-world.si/ . We reserve the right to disable the online store, disable access to it due to technical or other problems or maintenance, which also means disabling the use of the online store. In case of technical problems in the online store, we reserve the right to cancel submitted orders that were affected by a technical error. In case of cancellation of orders, we will inform you in the shortest possible time and familiarize you with further steps.

The sales contract between the provider and the buyer is concluded in the Online Store at the moment when the provider sends the buyer the first electronic message confirming their order. The sales contract (i.e., the first electronic message about the status of the order) is stored in electronic form on the provider's server and is available to consumers upon their written request.

After submitting each order, the buyer receives notification by e-mail that the order has been accepted. It contains all data about the purchase made by the buyer.

  • DESCRIPTION OF TECHNICAL PURCHASE PROCEDURE

The consumer successfully completes the submission of the order after 4 basic steps in the purchase process. For the successful placement of the product in the online store's cart, the consumer presses the "Add to Cart" icon and at the same moment the product is placed under the online purchase cart. If you wish to continue shopping, the consumer can select the option "Go to Cart" where they can continue shopping by clicking the "Continue Shopping" button or complete the purchase by clicking "Complete Purchase".

The steps in the purchase process are as follows: CART, INFORMATION, DELIVERY, PAYMENT, REVIEW. In the cart, the consumer can view the cart contents, the quantity of selected products, the amount without VAT, the savings and payment including VAT. The purchase process continues with the consumer clicking the "Information" button. In the second step of the purchase process, the consumer completes the purchase as "Express Checkout" via the PayPal platform or enters data for the delivery address. In this step, there is also the possibility of redeeming the promotional code. The purchase process continues by clicking the "Delivery" button. In this step, the delivery method is selected. Furthermore, the procedure continues in "Payment". In this step, the consumer selects the payment method and completes the purchase process with a review of the order. In the "Order Review", the products in the order, the quantity of products, product prices, any applied discounts, and the consumer's address are visible.

Upon clicking the order confirmation, an automatic message is triggered that is displayed on the consumer's screen. In this message, the consumer receives thanks for the order, contact information in case of additional questions about the order.

The consumer has the possibility at any time to change both the products in the cart and personal data. The consumer in the "Cart" step can delete products that they have placed in the cart by pressing the "trash" icon. By pressing the "continue shopping" link, they select additional products in the online store and thus correct the error regarding the ordered goods. The consumer can correct personal data when entering data at any time during the submission of the order. They do this by pressing the browser's back arrow.

  • PAYMENT METHOD

In the Online Store we enable the following payment methods:

  • a) Cash on delivery

Cash on delivery is payment in cash upon receipt of the package. In this case, you hand over cash to the courier of the delivery service, which performs package delivery for us, and the delivery service will perform the payment for you. The delivery service may also charge commission fees for payment.

  • b) PayPal

You make the payment with an active PayPal user account or simply by entering your credit card data on the PayPal website, where our system redirects you. PayPal indeed allows you to use the service even if you do not have a user account with them.

  • c) With payment card via the Mollie system

From the list of payment cards, select the appropriate one. You can choose from the following: Maestro, Mastercard, Visa, American Express. For the use of payment cards at your bank, check if the card with which you wish to pay has the function for online payment enabled.

  • d) Via payment systems

Payments can be made via the payment systems Klarna, Przelewy24, Apple pay, Google pay, Sofort, Giropay.

The provider, after delivery and payment of the ordered items, also sends an invoice to the buyer at the buyer's e-mail address. On the invoice, the price and all costs related to the purchase are broken down. The buyer is obliged to check the correctness of the data before submitting the order.

Depending on the selected payment method, additional costs may arise for the buyer (e.g., payment of additional commission, which depends on the payment services provider), which are not included in the price. The buyer may be charged bank transfer costs in the payment method with bank transfer, the amount of which depends on the amount charged by the buyer's bank.

  • POSTAGE AND DELIVERY

The Online Store allows sales and delivery on the territory of the Republic of Slovenia. Delivery costs are payable or are free in case of an order over 40 € or during certain promotional activities of the Online Store.

Products in stock are dispatched on working days (exceptions: public holidays or unforeseeable events).

Goods can be collected exclusively via the delivery service. The payer of delivery and return is the buyer. The delivery price list is indicated during the ordering of the item itself. All shipments will be sent by registered mail and will be traceable with a code that you will receive together with the confirmation of the sent shipment.

  • DELIVERY TIME

The delivery time for products in stock is usually 1 - 3 days from the submission of the order.

In the event that the delivery time will be exceptionally longer, we will inform you about this within the next 48 hours. For products that are not in stock, the delivery time is longer, namely up to 14 days.

  • WITHDRAWAL FROM CONTRACT AND RETURN OF NEW PRODUCTS

The consumer has the possibility in distance selling (online purchase) to withdraw from the contract within 14 days of purchase or from receipt of the product without stating reasons and return the product. Withdrawal from orders/contract (declaration at the link) must be sent in writing to the business address: UCOM d.o.o., Ulica Jožeta Jame 14, 1000 Ljubljana, Slovenia, specified in the Basic Information chapter, or by e-mail to the address info@kiddo-world.com. From the declaration that the consumer sends, it must be clearly evident that they are withdrawing from the contract in the Online Store. The invoice number must also be attached. The direct cost of returning the goods represents the only cost of the buyer in connection with withdrawal from the contract.

In the event of withdrawal from the contract, the company immediately or no later than within 14 days of receipt of the notification of withdrawal from the contract and the returned products, which are the subject of the contract, returns all received payments. The company returns payments to the consumer with the same payment means that the consumer used, unless the consumer explicitly requested the use of another payment means and if the consumer does not bear any costs because of this. The company may withhold the return of received payments until receipt of the returned goods or until the consumer presents proof that they have sent the goods back. If the consumer has already received the goods and withdraws from the contract, they return or hand them over to the company or to the person authorized by the company to receive the goods, immediately or no later than within 14 days of notification, unless the company offers to collect the returned goods itself. It is considered that the consumer returns the goods in time if they send them before the expiration of the 14-day period for return.

The consumer is liable for diminished value of the goods if the diminished value is a consequence of handling which is not necessarily the establishment of the nature, characteristics, or functioning of the goods. The consumer is not liable for diminished value of the goods if the company does not inform them of the right to withdraw from the contract.

The possibility of withdrawal from the contract is intended for you to be able to open the product, inspect it, and if it does not suit you, or your expectations were different, to withdraw from the purchase. Withdrawal from purchase is possible in the original packaging, which must not be damaged.

Because we want the withdrawal procedure from the contract to proceed without complications, we have prepared a short list of what to pay attention to in distance selling:

  • carefully open the packaging and keep it in an unchanged state until you are fully convinced that the product is suitable (we ask you to return the undamaged original packaging to us upon return of the item),

  • be careful when handling the product, as damage and scratches can occur, especially on products that have lacquered surfaces,

  • in case of damage and scratches and other visible traces of use on the returned product (dust, hair, scratches, stains, dirt, which can be hygienically objectionable), the company has the right to assert a claim against the consumer for compensation for diminished value of the goods.


  • WARRANTY FOR CONFORMITY OF GOODS

The provider is liable for any lack of conformity of the goods that exists at the time of delivery of the goods and that manifests itself within two years of delivery of the goods. It is presumed that the lack of conformity of the goods already existed at the time of delivery if it manifests itself within one year of delivery of the goods, unless the provider proves otherwise or if this presumption is not compatible with the nature of the goods or the nature of the lack of conformity. The consumer may enforce their rights under the warranty for conformity if they inform the seller of the lack of conformity within two (2) months of detecting the lack of conformity. In the notification of lack of conformity, the consumer must accurately describe the lack of conformity and enable the seller to inspect the goods. The invoice, contract, or other document confirming the purchase must be attached to the notification of lack of conformity. The notification of lack of conformity can be sent by the consumer by e-mail to: info@kiddo-world.com, or personally submitted at the address: Alma trade d.o.o., Poslovna cona A 10, 4208 Šenčur.

Goods are in conformity with the sales contract especially when they are suitable (subjective requirements for conformity of goods):

  • correspond to the description, type, quantity and quality and have the functionality, compatibility, interoperability and other properties, as required in the sales contract;

  • are suitable for the special purpose for which the consumer needs them and with which the consumer has informed the seller no later than at the conclusion of the sales contract, but the provider agreed to this;

  • are delivered with all accessories and instructions, including installation instructions, as specified in the sales contract, and

  • are updated, as specified in the sales contract.

Besides fulfilling the requirements of the previous paragraph (subjective requirements for conformity of goods), the goods must also (objective requirements for conformity of goods):

  • correspond to the purposes for which goods of the same type are normally used, where appropriate taking into account other regulations, technical standards or in the absence of such technical standards, sectoral codes of conduct applicable to individual sectors;

  • be of such quality and correspond to the description of the sample or model that the provider made available to the consumer before the conclusion of the sales contract, when appropriate;

  • be delivered with such accessories, including packaging, installation instructions, or other instructions, which the consumer can reasonably expect to receive, when appropriate, and

  • be in such quantity and have characteristics and other properties, including in relation to durability, functionality, compatibility and safety, as is usual for goods of the same type and which the consumer can reasonably expect given the nature of the goods and taking into account any public statement made in advertising or labeling by or on behalf of the seller or other persons in the previous links of the contractual chain, including the manufacturer, unless the provider proves that:

    • they did not know of the public statement and it was not reasonable to expect them to know about it,

    • the public statement was corrected before the conclusion of the sales contract in the same or comparable manner as it was made, or

    • the public statement could not have influenced the decision to purchase the goods.

The provider is not liable for lack of conformity of the goods if they specifically informed the consumer at the conclusion of the contract that a particular property of the goods deviates from the objective requirements for conformity as determined by applicable consumer protection legislation, but the consumer at the conclusion of the contract expressly and separately accepted this deviation.

The consumer may require the seller to, within a reasonable period from the moment they informed the seller of the lack of conformity, which is no longer than 30 days, bring the goods into conformity free of charge without significant inconvenience to the consumer, taking into account in particular the nature of the goods and the purpose for which the consumer needs the goods. The period may be extended for the shortest period necessary to complete the repair or replacement, but not more than 15 days, where the provider will inform the consumer of the number of days for extension of the period and the reasons for its extension before the expiration of the 30-day period.

The consumer, who properly informs the seller of the lack of conformity, may require from the seller in the following order:

  • free bringing into conformity of the goods (repair or replacement);

  • reduction of the price in proportion to the lack of conformity or withdraw from the sales contract and demand refund of the amount paid.

If the existence of lack of conformity of the goods is disputed, the provider notifies the consumer in writing about this within eight days of receipt of the consumer's warranty claim.

If the lack of conformity manifested itself in less than 30 days from delivery of the goods, the consumer may withdraw from the contract. Withdrawal from the contract can be given with a declaration that is attached to these terms. When the consumer withdraws from the sales contract, the provider returns the amount paid to the consumer immediately, but no later than within eight days of receipt of the goods or proof that the consumer has sent the goods back. The purchase price is returned to the consumer in the same manner as the consumer made the payment.

  • WITHDRAWAL FROM ORDER BY THE PROVIDER

Despite exceptional efforts to ensure the most up-to-date and accurate data, it may happen that the price indication is incorrect. In this case, the provider will enable the buyer to withdraw from the purchase.

We reserve the right to be able to refuse an order for which we determine that we cannot execute it under the indicated conditions and with the data we have. In the event that the buyer has already transferred the entire purchase price based on the proforma invoice, we return it including delivery costs within 5 working days.

The provider reserves the possibility of withdrawing from the contract if a substantial error is established in accordance with Article 46 of the Obligations Code.

  • PERSONAL DATA PROTECTION

By entering data on the website or by submitting the order, the buyer permits the processing of personal data. The Online Store uses and stores the obtained data in accordance with applicable legislation.

Personal data is collected exclusively for the purposes of order processing and for the internal needs of the Online Store, for the needs of executing the payment of the order, statistical purposes, sending offers, customer segmentation, processing of purchasing behavior, sending advertising material and offers, etc.

The Online Store commits to the protection of all personal data. Collected data will under no circumstances be delivered to third or unauthorized persons. For the protection of data, however, the buyer themselves is also responsible, by ensuring the security of their username and password.

More information about personal data protection in the company can be obtained in the "Privacy Policy", accessible at the link.

  • COMPLAINTS AND DISPUTES

A complaint can be submitted in writing to the business address, specified in the Basic Information chapter, or by e-mail to the address info@kiddo-world.com. We will respond to your complaints in the shortest possible time, no later than within 30 days of their receipt.

The Online Store will send a decision on the objection with appropriate explanations in written form to the customer's contact address within 30 working days. With this, the decision of the Online Store is final and the internal complaint procedure is concluded.

Possible disputes we will endeavor to resolve by agreement. In the event that agreement is not possible, the court in Velenje is competent for resolution, unless other elective jurisdictions apply for the consumer as permitted by relevant legislation. The applicable law is the valid law of the Republic of Slovenia.

  • LEGAL NOTICE

The Online Store as well as all data on it, such as texts, product images, graphic and video elements are protected by the Copyright Act and may not be reproduced or used without prior written permission. The Kiddo World trademark and logo are the property of the company Alma Trade d.o.o.

  • OUT-OF-COURT DISPUTE RESOLUTION

In accordance with legal norms, we do not recognize any out-of-court consumer dispute resolution entity as competent for resolving a consumer dispute that the consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act. The company Alma Trade d.o.o. on its website informs consumers and publishes an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at the link here.

The mentioned arrangement derives from the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

  • FINAL PROVISIONS

The Online Store reserves the right to make changes to the Terms at any time or without prior notice. Modified Terms will be published on the provider's website.

Last modified: 11.12.2025

 

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